Prices
The prices quoted are based on prevailing costs and exchange rates at the time of publication. Clients may expect slight variations from nominal quotations. This happens extremely rarely and due consultation is made with the client. We never make any cost variation after a booking has been made unless there is a very genuine reason for which we inform clients accordingly.
Reservations
A deposit of 40% per person is required at the time of booking and the balance at least 10 days before onset of the safari. Variations from this requirement are discussed mutually to suit everyone’s convenience. Local travelers have access to more flexible booking terms once they are in contact with us.
Our Responsibility
We promise our clients that shall always do our best to guide them to activities and places of minimum risks. However our clients are presumed to accept and consent to all risks involved with any tour, just like anywhere else in the world.
Complaints
Any client with a complaint while on our service is encouraged to raise it immediately. The management promises to resolve our clients' problems promptly and satisfactorily and assist in speedy resolution of other problems unrelated to our management.
Rates
Rates include expenses for the services quoted like accommodation, vehicles, drivers/tour guides and entrance fees to national parks and game reserves. Personal expenses such as visas, beverages, laundry, airport tax, tips etc. are excluded. Lecturer fees and other special services are ordinarily charged separately with due arrangement.
Transport
We offer minibuses, cars and 4 wheel drive vehicles depending on terrain and group sizes. The management reserves the right to employ services of subcontractors. Trained English-speaking guides are provided as are other common languages like French, German, and Spanish etc. Clients with special language requirements must raise them in advance and expect to pay extra charges.
Tour Alterations
We never alter an agreed itinerary without due consultation with our members. Should such a need arise due to unavoidable circumstances, clients are notified promptly and their consent sought.
Liability
We strictly serve as agents of our valued clients in all their tour requirements. Our liability to passengers is governed by appropriate law of the country in which the tour is taking place. However we take no responsibility for any illness, injury or losses from any cause whatsoever.
What to bring along
The prices quoted do not include the following which clients are requested to carry along:
- Sleeping bags (available for hire with prior arrangements;
- Money for personal expenditures;
- Towels, tissue papers and torches etc., in case of camping safaris;
- Insect repellents, medicines etc. Clients are advised on where to buy such whenever necessary;
- Cameras and binoculars are very handy all the times.
